Bikes & Frames Parts & Accessories Gear Dealers The Information Hole Blog

More FAQs

How do I fit myself to a Surly?

How do I buy your products?

Can I get a frame in a different color or with no paint at all?

Can I get a custom _________?

How long is your frame warranty?

What is the RAL color code for my frame?

Do you have touch-up paint?

Can I get STI levers instead of bar-end shifters on my Surly complete bike?

Can I get the same stem/crankarm/saddle/handlebar as the one that came on my Surly complete bike?

Where can I test ride a Big Dummy or a Pugsley (or a)?

I crashed my bike; will you give me a new one?

Why don’t you use eccentric bottom brackets or sliding dropouts for your single speed frames?

Can I make my Cross-check into a triple?

Will 26” wheels make me slower?

Can I run either 26” OR 700c wheels on my Long Haul Trucker?

Which Surly fork is rated for tandem use?

How many stack spacers can I use on my Surly fork?

Can I run 29” wheels on my 1x1, Troll, Big Dummy, Pugsley, 26” wheel LHT?

Can I fit these tires on my Surly frame?

Will the Fixxer work with my Hed (Spinergy, Trispoke, etc) wheel?

What is the cargo weight limit for the Long Haul Trucker?

Do you make a 1” threaded mountain fork to work with my ‘92 Bontrager?

Can I thread a threadless Surly fork?

Can I fit your racks on my Pugsley or Moonlander?

Who makes fenders for the Pugsley?

What are the special parts you need to build a Pugsley frame into a bike?

What chainlines do your hubs provide? And are they all the same hub shell spaced differently?

Can I change my solid axle New Hub into a quick-release?

My Surly hubs seem to have some play in them.

What year was my frame built?

Where are your frames and components manufactured?

Do You Clearcoat Over Your Decals, or Why Do My Decals Sometimes Scratch Off?

Does getting my bike re-painted void the warranty?

Should I get the Cross-check, Long Haul Trucker, or Pacer?

How long is your frame warranty?

Our frame warranty is 3 years from date of purchase. It applies to the original owner only and covers manufacturing defects only - not horseplay, racing, crashing, or other unauthorized tomfoolery. http://surlybikes.com/uploads/downloads/Frameset%20Warranty.pdf Remember to keep your sales receipt to make things easier for you, your shop, and Surly.