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More FAQs

How do I fit myself to a Surly?

How do I buy your products?

Can I get a frame in a different color or with no paint at all?

Can I get a custom _________?

How long is your frame warranty?

What is the RAL color code for my frame?

Do you have touch-up paint?

Can I get STI levers instead of bar-end shifters on my Surly complete bike?

Can I get the same stem/crankarm/saddle/handlebar as the one that came on my Surly complete bike?

Where can I test ride a Big Dummy or a Pugsley (or a…)?

I crashed my bike; will you give me a new one?

Why don’t you use eccentric bottom brackets or sliding dropouts for your single speed frames?

Can I make my Cross-check into a triple?

Will 26” wheels make me slower?

Can I run either 26” OR 700c wheels on my Long Haul Trucker?

Which Surly fork is rated for tandem use?

How many stack spacers can I use on my Surly fork?

Can I run 29” wheels on my 1x1, Troll, Big Dummy, Pugsley, 26” wheel LHT?

Can I fit these tires on my Surly frame?

Will the Fixxer work with my Hed (Spinergy, Trispoke, etc) wheel?

What is the cargo weight limit for the Long Haul Trucker?

Do you make a 1” threaded mountain fork to work with my ‘92 Bontrager?

Can I thread a threadless Surly fork?

Can I fit your racks on my Pugsley or Moonlander?

Who makes fenders for the Pugsley?

What are the special parts you need to build a Pugsley frame into a bike?

What chainlines do your hubs provide? And are they all the same hub shell spaced differently?

Can I change my solid axle New Hub into a quick-release?

My Surly hubs seem to have some play in them.

What year was my frame built?

Where are your frames and components manufactured?

Do You Clearcoat Over Your Decals, or Why Do My Decals Sometimes Scratch Off?

Does getting my bike re-painted void the warranty?

Should I get the Cross-check, Long Haul Trucker, or Pacer?



Can I fit these tires on my Surly frame?

We list maximum tire width recommendation for all our models. Find the frame you are wondering about here: http://surlybikes.com/bikes/ click, on frame highlights and then scroll towards the bottom of this page for that information. The max tire size on a Surly is generally larger than most bikes. This is because we love big tires - they mellow out life's harsh bits and they help increase the life of your frame, wheels, and components with their awesome passive suspension qualities. That said, we have not tried every tire on every frame. Some manufacturers' tires are a bit smaller than they claim, some are a bit larger, some measure overall tire width, others measure just the casing and don't factor in the extra width knobs add. As well, max tire size in the frame can vary depending on where in a horizontal or semi-horizontal dropout your wheel sits (run your wheel all the way forward with the biggest tire we list, and the tire may rub the stays. If we say a frame will fit up to a 45mm tire, that does not mean that EVERY 45mm tire will fit in any gear combo. So take some personal responsibility and use the absolute largest tire with some informed caution.