Hello. I’m the brand manager for Surly. You might be asking yourself, “what in the hell is a brand manager?” Or, maybe not. Either way, that’s my title, and being that the title is easier to say out loud than it is to explain in written form, I offer you this flow chart. There, see? Much clearer now, eh? Pretty much everything I do in life can be represented in a flow chart, and I’m pretty sure that this is true for you (the reader) as well. So, now that we’ve established a common means for communication (i.e. the flow…


