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More FAQs

How do I fit myself to a Surly?

How do I buy your products?

Can I get a frame in a different color or with no paint at all?

Can I get a custom _________?

How long is your frame warranty?

What is the RAL color code for my frame?

Do you have touch-up paint?

Can I get STI levers instead of bar-end shifters on my Surly complete bike?

Can I get the same stem/crankarm/saddle/handlebar as the one that came on my Surly complete bike?

Where can I test ride a Big Dummy or a Pugsley (or a…)?

I crashed my bike; will you give me a new one?

Why don’t you use eccentric bottom brackets or sliding dropouts for your single speed frames?

Can I make my Cross-check into a triple?

Will 26” wheels make me slower?

Can I run either 26” OR 700c wheels on my Long Haul Trucker?

Which Surly fork is rated for tandem use?

How many stack spacers can I use on my Surly fork?

Can I run 29” wheels on my 1x1, Troll, Big Dummy, Pugsley, 26” wheel LHT?

Can I fit these tires on my Surly frame?

Will the Fixxer work with my Hed (Spinergy, Trispoke, etc) wheel?

What is the cargo weight limit for the Long Haul Trucker?

Do you make a 1” threaded mountain fork to work with my ‘92 Bontrager?

Can I thread a threadless Surly fork?

Who makes fenders for the Pugsley?

Can I fit your racks on my Pugsley or Moonlander?

What are the special parts you need to build a Pugsley frame into a bike?

Why don’t you have disc brake tabs on the LHT, Cross-check, Steamroller, and Pacer?

What chainlines do your hubs provide? And are they all the same hub shell spaced differently?

Can I change my solid axle New Hub into a quick-release?

My Surly hubs seem to have some play in them.

What year was my frame built?

Where are your frames and components manufactured?

Do You Clearcoat Over Your Decals, or Why Do My Decals Sometimes Scratch Off?

Does getting my bike re-painted void the warranty?

Should I get the Cross-check, Long Haul Trucker, or Pacer?



Where can I test ride a Big Dummy or a Pugsley (or a)?

This is a tough one. There are not tons of shops that carry these particular models on the sales floor. Time was, this was true of all of our bike models - in fact, we used to just sell framesets and finding those built into a bike was nigh impossible. Now, we have a pretty good smattering of bike shops that carry some of our bikes in stock. They tend to be the Long Haul Trucker touring bike, the Cross-check cyclocross bike, and the Steamroller. As time goes on, we'll have more that carry the weirder stuff, but for now, you may be buying sight unseen. I know this might make you a bit nervous, but a good bike shop can talk you down off of that ledge and get you the proper size. You can also rest easy knowing that literally thousands of humans have purchased our bikes or frames via special order from the bike shop - and lived happily ever after. We think you'll like the way they all ride because we like the way they all ride. Don't know where to go? Try our handy-dandy-sweet-as-candy Dealer Locator: http://surlybikes.com/dealers/dealer_locator/