More FAQs
How do I fit myself to a Surly?
How do I buy your products?
Can I get a frame in a different color or with no paint at all?
Can I get a custom _________?
How long is your frame warranty?
What is the RAL color code for my frame?
Do you have touch-up paint?
Can I get STI levers instead of bar-end shifters on my Surly complete bike?
Can I get the same stem/crankarm/saddle/handlebar as the one that came on my Surly complete bike?
Where can I test ride a Big Dummy or a Pugsley (or a
)?
I crashed my bike; will you give me a new one?
Why don’t you use eccentric bottom brackets or sliding dropouts for your single speed frames?
Can I make my Cross-check into a triple?
Will 26” wheels make me slower?
Can I run either 26” OR 700c wheels on my Long Haul Trucker?
Which Surly fork is rated for tandem use?
How many stack spacers can I use on my Surly fork?
Can I run 29” wheels on my 1x1, Troll, Big Dummy, Pugsley, 26” wheel LHT?
Can I fit these tires on my Surly frame?
Will the Fixxer work with my Hed (Spinergy, Trispoke, etc) wheel?
What is the cargo weight limit for the Long Haul Trucker?
Do you make a 1” threaded mountain fork to work with my ‘92 Bontrager?
Can I thread a threadless Surly fork?
Who makes fenders for the Pugsley?
Can I fit your racks on my Pugsley or Moonlander?
What are the special parts you need to build a Pugsley frame into a bike?
Why don’t you have disc brake tabs on the LHT, Cross-check, Steamroller, and Pacer?
What chainlines do your hubs provide? And are they all the same hub shell spaced differently?
Can I change my solid axle New Hub into a quick-release?
My Surly hubs seem to have some play in them.
What year was my frame built?
Where are your frames and components manufactured?
Do You Clearcoat Over Your Decals, or Why Do My Decals Sometimes Scratch Off?
Does getting my bike re-painted void the warranty?
Should I get the Cross-check, Long Haul Trucker, or Pacer?
Can I get a custom _________?
Nope, sorry. Surly Bikes is not a custom manufacturer. We cannot and will not entertain your wishes for custom geometries, custom brazed-on bits, different dropouts, forks from one model with a different model frame, changes to complete bike parts spec, or suggestions that we are incapable of change. We love you, but we don't do that stuff. There are a BUNCH of custom bicycle frame builders that we will be happy to recommend should this be your goal. However, we do offer a wide variety of frame sizes that accommodate most of the adult cyclist population.
