More FAQs
How do I fit myself to a Surly?
How do I buy your products?
Can I get a frame in a different color or with no paint at all?
Can I get a custom _________?
How long is your frame warranty?
What is the RAL color code for my frame?
Do you have touch-up paint?
Can I get STI levers instead of bar-end shifters on my Surly complete bike?
Can I get the same stem/crankarm/saddle/handlebar as the one that came on my Surly complete bike?
Where can I test ride a Big Dummy or a Pugsley (or a
)?
I crashed my bike; will you give me a new one?
Why don’t you use eccentric bottom brackets or sliding dropouts for your single speed frames?
Can I make my Cross-check into a triple?
Will 26” wheels make me slower?
Can I run either 26” OR 700c wheels on my Long Haul Trucker?
Which Surly fork is rated for tandem use?
How many stack spacers can I use on my Surly fork?
Can I run 29” wheels on my 1x1, Troll, Big Dummy, Pugsley, 26” wheel LHT?
Can I fit these tires on my Surly frame?
Will the Fixxer work with my Hed (Spinergy, Trispoke, etc) wheel?
What is the cargo weight limit for the Long Haul Trucker?
Do you make a 1” threaded mountain fork to work with my ‘92 Bontrager?
Can I thread a threadless Surly fork?
Who makes fenders for the Pugsley?
Can I fit your racks on my Pugsley or Moonlander?
What are the special parts you need to build a Pugsley frame into a bike?
Why don’t you have disc brake tabs on the LHT, Cross-check, Steamroller, and Pacer?
What chainlines do your hubs provide? And are they all the same hub shell spaced differently?
Can I change my solid axle New Hub into a quick-release?
My Surly hubs seem to have some play in them.
What year was my frame built?
Where are your frames and components manufactured?
Do You Clearcoat Over Your Decals, or Why Do My Decals Sometimes Scratch Off?
Does getting my bike re-painted void the warranty?
Should I get the Cross-check, Long Haul Trucker, or Pacer?
Can I change my solid axle New Hub into a quick-release?
Yes. Our hubs use widely available non-proprietary threaded axles. You can get a quick-release (hollow) axle to replace a solid axle on your Surly hub, or vice-versa. Ask at your bike shop. Tell them you need a 9x1mm thread pitch axle of the appropriate length for the front or a 10x1mm thread pitch axle of the appropriate length for the rear. The hardware (cones and whatnot) will swap over easy with the right tools and knowhow. Have a shop do it if you are not versed in this sort of behavior. If you know your way around a hub, get a 15mm and a 17mm cone wrench and you'll be in business.
If you have an OLD hub of ours that is silver or black and says "1x1" on it, you have an old beast with a proprietary axle that cannot be replaced (because it is not made anymore.) You are screwed. If your hub is red and says "1x1" then it's off of our 11th anniversary 1x1 from a year or two back and they act just like our New Hubs, so the above paragraph about easily available axles applies.
